https://jobs.co.uk/job/b2b-retentions-specialist-the-portfolio-group--87d9fa70-fedf-4556-9021-b39c4c018ff0 RSS feed for B2B Retentions Specialist at The Portfolio Group. en-gb Fri, 31 Jul 2026 00:28:48 GMT https://jobs.co.uk/job/b2b-retentions-specialist-the-portfolio-group--87d9fa70-fedf-4556-9021-b39c4c018ff0 https://jobs.co.uk/job/b2b-retentions-specialist-the-portfolio-group--87d9fa70-fedf-4556-9021-b39c4c018ff0 Wed, 29 Jul 2026 23:00:00 GMT Location: Manchester | Salary: £27000 - £28000/annum Annual Bonus | Type: Permanent | Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Your role is to provide a super-duper service to new and existing clients through critical care support, by identifying "at risk" accounts and pro-actively contacting to offer support, additional training and resolving service issues relating to the software, sale or customer service. Increase engagement and retention rates and improve client sentiment and online reputation. Contribute to the business''s Super-duper Service strategy whilst exceeding individual KPIs and embrace our company values with every interaction. If you have B2B retentions experience, and want a fresh challenge with commission, please apply today! Day-to-day responsibilities include but are not limited to the below: Take ownership of all service issues, identifying the root cause and offering a suitable resolution to any concerns raised Record accurate details of any service issues in Salesforce or the relevant CRM so that MI and reporting can be produced Take ownership of technical and compliance related complaints ensuring that all procedures are followed accurately and the relevant i... Permanent