B2B Retentions Specialist

Portfolio are proud to represent our client, a Global Software company in their serach for a Retentions Specialist. Contract renewals are the main focus of this role, you will have experience in negotiating contracts, having difficult conversations, objection handling, getting clients re-invested and re-engaged and ultimately retaining the business. You will get commission for every successful renewal as well as good progression pathways. If you come from an Account Manager, retentions or sales background and are looking for a new challenge, apply today and we''ll be in touch! Day-to-day responsibilities include but are not limited to the below:Meet and exceed all monthly Save Rate targetsMeet and exceed all individual KPIsRecord information accurately in CRMReport on own performance weekly/ monthly/ quarterly to the Head of Retention and Customer SolutionsIdentify opportunities to increase contract value by discussing additional products, services and software over usage, focussing on the needs of businesses and driving product usage and engagementWork with the finance and credit control departments to retain clients experiencing financial hardshipWork with the customer service team to re-engage dissatisfied clients following service issues with a view to establishing long term business relationships and customer loyaltyGenerate new business opportunities via referrals from existing client base or networkingMaintain and improve client sentiment and online reputation by ..... full job details .....