B2B Customer Service Executive

As a Customer Service Executive, you will be the first point of contact for B2B customers, ensuring a seamless experience across enquiries, orders, and ongoing account support. This is a varied role blending customer service, coordination, and relationship management.Client DetailsOur client is a highly respected yet low-profile telecoms provider based in Reading, specialising in tailored connectivity and communication solutions for SMEs and regional enterprises. Known for their consultative approach and strong customer retention, they operate in a busy and fast-moving environment where service quality is critical to their continued success.DescriptionKey responsibilities include:Handling inbound customer enquiries via phone and emailManaging and resolving queries relating to telecoms services, billing, and accountsSupporting customers through the onboarding and installation processLiaising with internal teams (technical, sales, operations) to resolve issues efficientlyMaintaining accurate records on CRM systemsProactively following up with customers to ensure satisfaction and retentionIdentifying opportunities to upsell or introduce additional services where appropriate ProfileWe''re looking for a confident and organised customer service professional who thrives in a fast-paced, office-based environment.You will ideally have:Previous experience in a Customer Service Executive, Advisor, or Account Support roleStrong communication skills and the ability to build rapport ..... full job details .....