https://jobs.co.uk/job/aws-engineer-hays-technology--3814b0df-2e03-4e2f-9141-70938bffb33f RSS feed for AWS Engineer at Hays Technology. en-gb Wed, 10 Jun 2026 21:27:41 GMT https://jobs.co.uk/job/aws-engineer-hays-technology--3814b0df-2e03-4e2f-9141-70938bffb33f https://jobs.co.uk/job/aws-engineer-hays-technology--3814b0df-2e03-4e2f-9141-70938bffb33f Thu, 04 Jun 2026 23:00:00 GMT Location: Birmingham | Salary: £500 - £600/day £500 to £600 p/d | Type: Contract | We''re supporting a major programme seeking an experienced AWS Contact Centre Engineer to take ownership of an existing Amazon Connect environment while supporting a transition to a new contact centre platform. This is a hands-on contract role where you will play a critical part in stabilising live services, capturing technical knowledge, and ensuring a smooth platform transition.- Outside IR35 - Hybrid working 1-2 days per month on site - 3 - 6 Month contract The Role (Outside IR35) You will be responsible for maintaining and supporting a live Amazon Connect estate while leading a structured handover. Alongside BAU responsibilities, you will contribute to the transition into a new contact centre platform (CXone), ensuring continuity and a well-documented, supportable environment. Key Responsibilities Provide day-to-day support across Amazon Connect voice, email and chat channels Manage BAU activity, including incidents, defects, backlog and incomplete deliverables Take ownership of the platform through a structured handover and knowledge capture Produce and enhance technical documentation, including: Contact flows / IVR logic Routing and queue configuration Integ... Contract