AWS Connect Architect

Job Title: AWS Connect ArchitectLocation: London, UK (Hybrid - 2 days/week in office) Job Type: Full-Time / ContractThe RoleWe are seeking an experienced AWS Connect Architect to lead the design and implementation of enterprise-scale contact center solutions. This role is ideal for a specialist who excels at integrating Amazon Connect with complex enterprise ecosystems (ServiceNow/Salesforce) using a DevOps-first approach.Key ResponsibilitiesArchitect and Design: Lead end-to-end architecture for Amazon Connect, including IVR design, intelligent call routing, and contact flow automation.Integration: Build seamless integrations between AWS Connect and enterprise platforms like ServiceNow and Salesforce using AWS Lambda and API Gateway.Automation: Implement "Contact Center as Code" using Terraform or CloudFormation to ensure scalable, repeatable deployments.Engineering: Develop microservices-based solutions to enhance contact center functionality and performance monitoring (CloudWatch).Collaboration: Partner with stakeholders to translate business requirements into robust technical roadmaps.Technical RequirementsAmazon Connect: Deep hands-on experience in architecting and deploying AWS Contact Center solutions.AWS Ecosystem: Strong proficiency in Lambda, API Gateway, IAM, and DynamoDB.ServiceNow Integration: Proven experience implementing and integrating ServiceNow (ITSM/ITOM) within a contact center environment.DevOps and CI/CD: Expert knowledge of CI/CD architecture and ..... full job details .....