AV Service Desk Representative

Service Desk Representative Location: Maidenhead (4 days per week in the office) Salary: 30,000An established AV company specialising in design, support, and integration is seeking a Service Desk Representative to join their growing team in Maidenhead. This is a predominantly office-based position, with occasional home-working flexibility. If you have experience in AV installation, AV support, or a similar technical environment, and enjoy delivering excellent customer service, this role could be a great fit.The Role You will act as the first point of contact for client support requests, managing service tickets, carrying out first-line troubleshooting, and ensuring issues are resolved or escalated efficiently. Working within SLA guidelines, you''ll communicate clearly with clients and internal engineering teams while maintaining a high level of professionalism.Key ResponsibilitiesHandle incoming support tickets using the service desk platformProvide first-line fault-finding and troubleshooting over the phoneSupport AV-related queries across installed systems and integrated solutionsEscalate technical issues to engineers when requiredMonitor and prioritise cases to ensure SLA complianceMaintain accurate and detailed ticket documentationDeliver a friendly, proactive service to users at all levelsSkills and ExperienceMinimum 2 years experience in a service desk, AV installation, AV support, or similar technical roleUnderstanding of AV systems, integration environments, or ..... full job details .....