AV Helpdesk Support

Our client based in Bracknell is looking for an experienced AV Helpdesk Support person to join its team based in Bracknell. Would also be an ideal role for an engineer who wants to move away from field work.Salary £38k - £30k DOEThis is an excellent opportunity for someone with strong problem-solving skills, a customer-focused approach, and an interest in technology. Full training will be provided, making the role suitable for both experienced engineers looking for an office-based position and individuals at the start of their technical career.Key Responsibilities: Provide first-line technical support and fault diagnosis. Log, prioritise, and manage incidents and service requests. Escalate complex issues to specialist teams where required. Coordinate engineers and resources to ensure timely resolution of issues. Keep customers and internal stakeholders updated on progress. Maintain accurate records and documentation. Contribute to continuous improvement and knowledge sharing.Skills required: Strong organisational and problem-solving skills. Excellent communication and customer service skills. Good understanding of Windows operating systems. Positive attitude and willingness to learn. Ability to manage multiple priorities in a fast-paced environment.Desirable: Experience in a service desk, helpdesk, or technical support role. Knowledge of TCP/IP networking and remote support tools. Experience coordinating engineers, technicians, or field-based teams. Understanding of basic ..... full job details .....