AV Engineering Operations Manager

At Vivedia, we believe in creating meaningful moments through technology and human connection. Our engineers are often the first people our clients meet on site, making this team the public face of our company.As Engineering Operations Manager, you play a vital role in ensuring our engineering team delivers exceptional service with warmth, professionalism, and precision. You help shape how we show up for our clients, whether in a moment of celebration or reflection, by leading a team that''s technically brilliant, emotionally intelligent, and operationally excellent.This role is all about people, process, and performance. You''re responsible for the day-to-day management of our engineering team, ensuring they''re deployed effectively, supported thoughtfully, and delivering work that meets our high standards. You lead continuous improvement, while nurturing a culture of care, collaboration, and accountability. You work closely with colleagues across Customer Success, Business Development, Technical Support, and MCR to ensure our engineering efforts are aligned, efficient, and client-focused.RequirementsAssign planned and reactive works with care, balancing travel time, skill sets, and engineer wellbeing Conduct regular 1:1s with engineers, supporting their development in line with our skills matrix.Monitor workloads and flag when additional resources are needed; support recruitment and onboarding.Ensure engineers are equipped with the right training, tools, and support to ..... full job details .....