https://jobs.co.uk/job/av-customer-service-manager-alecto-recruitment--c9a55c6e-a9f0-4de9-92df-0aace5905dac RSS feed for AV Customer Service Manager at Alecto Recruitment. en-gb Mon, 06 Jul 2026 18:25:59 GMT https://jobs.co.uk/job/av-customer-service-manager-alecto-recruitment--c9a55c6e-a9f0-4de9-92df-0aace5905dac https://jobs.co.uk/job/av-customer-service-manager-alecto-recruitment--c9a55c6e-a9f0-4de9-92df-0aace5905dac Sun, 05 Jul 2026 23:00:00 GMT Location: Bracknell | Salary: £40000 - £50000/annum Benefits | Type: Permanent | Customer Service & Experience Manager Salary: -40,000 - -50,000 pa About the role We''re looking for an experienced Customer Service Manager to lead a small but busy team and take ownership of how our client support their customers day to day. This is a hands on leadership role. You''ll be responsible for guiding and developing the team, but you''ll also be right in the detail, handling escalations, solving complex issues, and making sure customers get the right outcome quickly and professionally. You''ll play a key role in shaping the customer journey, improving processes, and making sure service levels stay high across the board. Just as important, you''ll work closely with other teams to keep communication smooth and ensure customers remain at the centre of every decision. What you''ll be doing You''ll lead a team of Customer Service Assistants, supporting them with coaching, development, and day to day direction. Alongside that, you''ll step in on more complex or sensitive customer cases, making sure they''re resolved properly and fairly. You''ll oversee the full customer support process, including returns, warranties, and complaints, ensuring everything is ha... Permanent