Automotive Technical Support BEDFORD

Title: Automotive Technical SupportSpecialist (B2B) Location: Bedford Work style: Fully office based Hours: 9am -5.30pm Monday to Friday(occasional flexibility required). NO weekend work or shifts Salary up to £55,000 + 15% Bonus +excellent additional benefits Sector : Passenger cars and dealerships Company details You will be joining one of the fastest growing automotive exportbusinesses in the world at a key moment in the transformation ofthe sector. This is a very exciting role in which you will workfor this passenger car business which has experienced stunninggrowth in the last 2 years. Your role is to essentially toprovide the most outstanding level of technical customer care andtechnical training directly to the dealership network. This roleis part of the company''s growth strategy where customer care isat the heart of it''s planned growth . The work that you do willdirectly impact repeat business, dealer reputation and futuresales success . Reputation is everything in this sector notjust the provision of a wonderful CAR product, but in theprovision of outstanding customer service. This role is 100%field based DUTIES This is a B2B technical support and training role Dealer Communications Provide a fully field-based technical support to thepassengercar Dealer network and create visit reports. Manage a caseload and liaise with engineers. Escalate unresolved cases to the appropriate engineering team Liaise with Quality Improvement Team and the customerexperience team to ..... full job details .....