Automotive Service Manager

The function of leadership is to produce more leaders, not more followers. Ralph Nader Automotive Service Advisor 8:00am to 5:30pm, No Weekends! Basic Salary £40k, Realistic OTE £60k! Company Car and Fuel Allowance! 25 Days Holiday + Bank Holidays! Haywards Heath Area An exciting opportunity has arisen for a proven Service Manager to join a thriving and well-supported main dealer environment. This is a hands-on leadership role overseeing a busy team across Service, Parts and Workshop, where customer satisfaction, staff development and operational excellence are at the heart of everything they do. This position manages a team of 13 after sales professionals, including 3 Service Advisors, 2 Parts Advisors, 7 Technicians and a Driver, as well as coordination with outsourced cleaning and detailing partners. It requires a confident, customer-focused leader who can balance day-to-day operations with strategic oversight, ensuring both customer satisfaction and departmental profitability remain at the highest level. Responsibilities Lead, motivate and manage the Service Department, ensuring collaboration across Service, Parts and Workshop teams. Drive performance to exceed customer satisfaction, KPI and profitability targets. Set clear goals to optimise workshop efficiency and technician productivity. Manage departmental budgets, financial controls and performance reporting. Ensure warranty and manufacturer procedures are followed accurately. Handle customer queries and ..... full job details .....