Automotive Service Advisor (Premium Brand)

Automotive Service Advisor (Premium Brand) Tunbridge Wells Salary: £31,300 Basic £40,000 OTE (uncapped bonus potential) We are currently recruiting for an experienced Service Advisor to join a franchised dealership in the Tunbridge Wells area. This is an excellent opportunity to represent a high-end automotive brand while delivering exceptional customer service in a professional and supportive environment. The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless and first-class service experience from start to finish. Your responsibilities will include: Welcoming customers and managing all service and repair enquiries Understanding customer requirements and accurately logging vehicle concerns Scheduling service appointments, vehicle drop-offs, and collections Providing clear and transparent cost estimates and service recommendations Keeping customers fully informed throughout the repair process Liaising closely with technicians to monitor vehicle progress and ensure timely completion Managing bookings via online systems, telephone, and face-to-face interactions Building strong, long-term relationships to encourage repeat business About You Minimum 2 years'' recent experience as an Automotive Service Advisor Strong understanding of the EVHC (Electronic Vehicle Health Check) process Excellent communication and customer service skills Highly organised with the ability to manage multiple tasks efficiently ..... full job details .....