Automotive Service Advisor

AKA Recruitment are proud to be working with a fantastic client to recruit experienced Service Advisors for vacancies based in Swansea . This is an excellent opportunity to join an established automotive business offering a competitive salary, a structured working pattern and long-term career prospects. The role offers a basic salary of 32,598 per annum, rising to 33,575 following successful completion of the probationary period. Working hours are 40 hours per week, Monday to Friday, with r ota hours between 7:00am and 6:00pm, plus one in three Saturday mornings from 8:00am to 1:00pm. Previous dealership experience is highly desirable. Job Duties Include: Acting as the first point of contact for customers, providing a professional and welcoming service. Booking vehicle servicing, maintenance and repair appointments. Preparing accurate job cards and workshop instructions for technicians. Keeping customers updated throughout the repair process, including progress, costs and completion times. Liaising with Workshop Controllers and Vehicle Technicians to ensure efficient workshop operations. Preparing service estimates and explaining recommended repairs to customers. Identifying opportunities to recommend additional services and necessary repairs. Processing invoices and payments. Handling customer enquiries and resolving complaints professionally. Maintaining accurate customer records and completing all relevant administration. Ensuring ..... full job details .....