Automotive Service Administrator / Fleet Administrator

Automotive Service Administrator / Fleet Administrator

Location: Hounslow
Salary: £30,000 per annum
Hours: Monday to Friday | 08:00 – 16:00
Job Type: Full-Time | Office-Based

We are seeking an experienced Automotive Service Administrator / Workshop Administrator to join a busy and professional transport operation based in Hounslow.

This is a key role within the Fleet and Service Department, providing comprehensive administrative support to ensure the efficient coordination of vehicle servicing, maintenance, repairs and fleet compliance. You will play an important part in maintaining accurate vehicle records, supporting workshop operations and ensuring vehicles remain compliant with industry standards.

Previous experience within the automotive, fleet or motor trade industry is essential.

We are specifically interested in candidates who have worked as:

• Automotive Service Administrator
• Workshop Administrator
• Service Advisor
• Fleet Administrator
• Vehicle Service Coordinator
• Workshop Assistant
• Service Controller
• Fleet Maintenance Administrator

Applications from candidates without automotive or motor trade experience will not be considered.

Automotive Service Administrator / Fleet Administrator Key Responsibilities:

• Act as the first point of contact for drivers, engineers and visitors to the workshop.
• Coordinate vehicle servicing, repairs, MOTs and scheduled maintenance.
• Raise, update and close workshop job cards using the fleet management system.
• Monitor vehicle arrivals and follow up on late returns where required.
• Maintain accurate fleet records, ensuring all vehicle information is kept up to date.
• Support fleet compliance by maintaining servicing, inspection and maintenance documentation.
• Process invoices and ensure all service documentation is accurate and completed correctly.
• Handle telephone and email enquiries professionally.
• Coordinate vehicle collections, deliveries and movements.
• Order vehicle parts, office supplies and workshop consumables as required.
• Assist with vehicle warranty claims and administration.
• Produce reports, support month-end administration and maintain KPI data.
• Carry out quality checks and self-audits on completed paperwork.
• Ensure all documentation complies with company procedures and legislative requirements.
• Provide general administrative support to the Fleet and Workshop teams as required.

Automotive Service Administrator / Fleet Administrator Essential Requirements:

Previous experience as an Automotive Service Administrator, Workshop Administrator, Service Advisor, Fleet Administrator or similar role.

Experience within the automotive, commercial vehicle, fleet or motor trade industry.

Good understanding of vehicle servicing, maintenance scheduling and workshop administration.

Experience supporting fleet compliance and maintaining accurate vehicle records.

Excellent organisational and administrative skills.

Strong attention to detail with accurate data entry skills.

Confident telephone manner and customer service skills.

Ability to prioritise workload in a fast-paced environment.

Good working knowledge of Microsoft Office and workshop or fleet management systems.

Self-motivated, proactive and able to work independently as well as part of a team.

Automotive Service Administrator / Fleet Administrator What We Offer

Monday to Friday working hours – no weekends.

Competitive salary of £30,000 per annum.

Stable, full-time permanent position.

Friendly and supportive working environment.

Opportunity to join a well-established and growing transport operation.

Long-term career development opportunities.

If you have experience within the automotive, fleet or motor trade industry and are looking for a varied administration role where your skills will be recognised and valued, we'd love to hear from you.

Apply today to join our professional Fleet and Service team