Automotive Aftersales Performance Manager

This is a very different kind of AUTOMOTIVE AFTERSALESPERFORMANCE analytical role and is more like a performance andintelligence "hub" sitting behind the aftersales operation acrossfour growing automotive brands. Reporting directly to AftersalesDirector, your job will be to help them understand how the entireaftersales operation is performing across every area customersatisfaction warranty service revenue parts sales regional performance dealer/service performance actions andimprovements, then you will pull together the data , analyse itand find solutions to underperformance . Working across 4 brandsyou will get a fantastic view of how an automotive aftersalesoperation is built and scaled! This is a very broad and variedrole. TITLE: AUTOMOTIVE AftersalesPerformance Manager Salary : £55,000 + 15% guaranteedbonus (£8250) + Car scheme and other excellent benefits (Cashannual salary amount of £63, 250) Location : London Work style: Office based The role In this role you are effectively the "eyes and ears" of theAftersales Director from a performance perspective. You''relooking at what''s happening across the network, using the data toidentify where things are going well or badly, and then helpingmake sure the business actually does something about it. Duties Pull together performance data from the regional and HQaftersales teams across the brands. Review the main KPIs - customer satisfaction, warrantyperformance, service revenue and parts sales Analyse the story behind the ..... full job details .....