Audio Visual Technician

Overview

Onsite Audio-Visual Technician – 3-month fixed term contract with likely extensions for additional 6 to 12 months. Monday to Friday (days position). £43,000 per annum pro rata. Leicester Square.The Onsite Audio-Visual Technician is responsible for end-to-end troubleshooting, assessment and resolution of issues related to a customer''s Audio/Video system(s). You will also provide Preventative Maintenance, Meeting and Event Support, and Customer Training. You will be the face of our client''s brand and must have excellent customer service skills and a strong technical aptitude. This position will be dedicated to a single client looking after all AV across two locations located close together, including 24 meeting rooms, two background audio systems, Town Hall event space, internal digital signage and customer-facing studio content.Responsibilities

End-to-end troubleshooting and resolution of all issues related to the site''s integrated AV systems (diagnostics, DSPs, control processors, touch-panels, display and audio connectivity issues, joining meetings, cabling, break/fix, AV rack, etc.).Respond with urgency to room fault alerts.Strive to identify and remediate the root cause of any issues, especially those that may be recurring.Daily health checks of all rooms and AV systems to ensure full operability.Management of the Jira support AV portal ticketing system.Setup and support of customer meetings/events that involve AV, running the audio via Yamaha TF1 (some may occur outside of traditional business hours).Coordinate maintenance windows and ensure systems are on the appropriate levels of firmware/software and configured optimally.Initiate RMAs for defective equipment and replacement products.Continuously provide end-user training and feature awareness.Testing and supporting the US with updating digital signage across the Office and the Studio.Additional responsibilities relevant to this role as defined by the customer.Qualifications

Excellent communication skills, both verbal and written.Comfortable interfacing with customers at various levels of their organisation (Help Desk to C Level).Experience in a similar role within the relevant industry.Strong desire to develop and improve technical skills.Knowledge of Networks and understanding of VLANs.Knowledge of various Crestron and QSC Q-SYS systems.Experience with cloud-based service providers and virtual meetings (e.g., Zoom).Experience with monitoring and remote management services.Willingness to occasionally work outside of traditional business hours and respond to urgent situations when they occur.Literacy in Windows and Mac operating systems.Ability to read technical drawings and schematics.Ability to work independently.Ability to stay calm under pressure yet act with a sense of urgency.Must possess strong organisational, efficiency and detail-oriented skill sets.Professional presentation and demeanor.Event experience, operation of audio desk (Yamaha TF1) or camera operation experience.Other desirable ..... full job details .....