Audio Visual Support Specialist

The Opportunity

Our client is seeking a highly talented and proactive individual to support their Audio Visual support team. You will be the first contact for many clients seeking training or support with their AV systems. You will work closely with Project Managers and collaborate with various teams within the company to ensure the successful planning, execution, and delivery of AV projects.

The ideal candidate will be sociable, outgoing, possess strong organisational skills, demonstrate excellent attention to detail, and enjoy building relationships with clients.

Key Responsibilities:

On-Site Support:
Respond promptly to client requests for AV support, diagnosing and resolving issues with audiovisual systems at client locations.
Client Relationship Management:
Maintain strong, professional relationships with existing clients, ensuring satisfaction and trust in our client's services as their primary point of contact for any support inquiries.
Training Education:
Conduct group training sessions for clients and end-users on the proper use and maintenance of AV systems.
Documentation Records:
Keep accurate records of client equipment, service history, and support interactions to ensure continuity and quality of service.
Remote Support:
Handle incoming support calls and provide remote troubleshooting assistance for AV systems.
System Maintenance:
Perform routine checks and maintenance on AV equipment to prevent issues and ensure optimal performance.
Collaboration:
Work closely with internal teams and vendors to escalate and resolve complex technical issues.
Identify Sales Opportunities:
Collaborate with the sales team to identify potential upselling or cross-selling opportunities during client interactions.

Based in Belfast, salary will be commensurate with experience plus benefits.

Your skills and experience:

The successful  candidate will have:

• A minimum of one years experience in a comparable role.
• Demonstrable proficiency in using IT software and tools.
• Demonstrable experience of planning supporting an IT or AV project.
• Ability for public speaking.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple client requests.
• Attention to detail and the ability to multitask effectively.
• Willingness to learn and adapt to new technologies.
• Familiarity with ticketing systems and CRM software.

The Organisation

Our client is a leading independent technology solutions provider working with prestigious corporate clients and major government organisations. The company has experienced continued organic growth in and has ambitious plans for further growth, building on strong client relationships and partnerships with top technology vendors. This company are at the cutting edge of business technology solutions.
Benefits of working for them:

• Work with a passionate and experienced team
• Be part of high-profile AV projects across Ireland and the UK
• Receive full training and professional development support
• Enjoy a competitive salary and benefits package

The Recruiters

AV Jobs are the UK''s No. 1 specialist Audio Visual recruiters, working with clients and candidates alike to ensure the perfect job match every time.