Audio Visual Service Technician

Service Technician Salary: £38,000-£40,000 Type: Full-Time, PermanentDepartment: OperationsLocation: Flamstead (with travel to London and across the UK)Reporting to: Technical ManagerBenefits: Pension, Laptop, Smartphone This is a great opportunity for an experienced Audio Visual or IT service professional who is looking to transition off the tools and progress into a supervisory role. Working full-time from our clients office, you will provide remote support to contracted customers and coordinate service activity across the UK. This role offers a clear development pathway towards becoming a Service Supervisor. You will be the key point of contact for managing service tickets, organising engineer visits, and supporting customers remotely, while also carrying out occasional on-site service work. Experience using ServiceNow is essential.Key Responsibilities Service Ticket Management:Manage all UK service tickets using ServiceNow and other tracking tools. Ensure all service reports are completed, sanitised, and shared with clients. Engineer Coordination:Schedule and arrange service visits for UK field engineers. Occasional Site Visits:Carry out on-site service visits when required, meeting agreed response times and completing all relevant documentation. Preventative Maintenance:Arrange Preventative Maintenance Visits (PMVs) in line with contract agreements. Update and maintain asset registers after each visit and provide accurate feedback to the Service Coordinator. ..... full job details .....