Assurance and Complaints Analyst

Assurance and Complaints AnalystSouth Cerney, Gloucestershire £28,000-£31,000 Hybrid WorkingAnnual Bonus of up to 10% + 10% Employer Pension + Excellent Benefits Are you organised, naturally inquisitive and good at spotting the detail others might miss? Would you enjoy a role where your work helps improve service standards and the experience customers receive? CKB Recruitment is delighted to be working with a highly regarded mutual society to recruit an Assurance and Complaints Analyst for its Operations Assurance team in South Cerney. This is a varied opportunity combining reporting, analysis and administration across complaints, quality assurance and customer outcomes. You''ll help the team understand what is working well, identify where improvements may be needed and keep accurate records that support informed decisions. You''ll also join a business with a warm, welcoming culture, where colleagues support one another and people are valued for their contribution. The opportunity Reporting to the Operations Assurance Team Leader, you''ll provide analytical and administrative support across several important areas of the business. Your responsibilities will include: Producing regular management information and reports, analysing data and identifying trends. Supporting the administration of the complaints process and maintaining accurate records. Helping the team oversee matters involving vulnerable customers and risk events. Administering the Quality Framework and ..... full job details .....