Assurance and Complaints Analyst

Assurance and Complaints AnalystSouth Cerney, Gloucestershire £26,000-£27,000 + Excellent Benefits Hybrid Working Enjoy working with Excel, solving problems and making sense of data? Looking for an opportunity to turn those interests into a career? CKB Recruitment is working with an established financial services organisation to recruit an Assurance and Complaints Analyst. This opportunity would suit someone earlier in their career who enjoys working with information, spotting patterns and understanding why things happen. Perhaps you''re in an administration, customer service or reporting role and particularly enjoy the spreadsheet and problem-solving side of your work. The main focus is on your Excel knowledge, attention to detail and interest in data and management information (MI). You don''t need to be an established analyst to bring something valuable to this role. What will you be doing? You''ll support the team with analysis, reporting and administration, helping the business understand its performance and improve the service it provides to customers. Your responsibilities will include: Using Excel to organise, check and analyse information, making use of formulas. Helping prepare MI reports and identify trends, recurring issues and areas for improvement. Supporting complaints administration and keeping records accurate and up to date. Assisting with quality assurance checks and recording findings. Helping maintain information relating to vulnerable ..... full job details .....