Associate Support Manager / Support Manager

Taunton On-SiteMonday - Friday, 9:00am - 5:30pmStarting Salary: £24,784.50+ (dependent on experience)About the RoleWe are looking for an enthusiastic and service-driven Associate Support Manager / Support Manager to join our growing Partner Support Team.This is an exciting opportunity for someone with strong customer support or account management experience who is looking to develop within a fast-paced Fintech environment. You will act as a key point of contact for our Partners and Merchants, helping to deliver exceptional support, manage relationships, and ensure a seamless customer experience.Reporting to the Head of Partner Support, you will work closely with internal departments including Commercial, Product, and Development teams to provide timely resolutions, identify opportunities for growth, and support ongoing business initiatives.Key ResponsibilitiesManage a portfolio of Partner and Merchant accounts, ensuring high levels of satisfaction and retentionBuild and maintain strong support relationships, understanding their objectives and aligning our services to meet their goals, being the first port of call internally and externally on a day-to-day basis.Work alongside Commercial teams guiding them through the seamless migration of existing businesses and uncovering new areas of growth through innovative products and services.Escalate key issues externally with Acquirers and internally with various team to reach solutions.Liaise with the wider team and business, to ..... full job details .....