Associate Director - Client Service and Delivery (Superyacht Insurance)

The RoleResponsible for a portfolio of clients and prospects with accountability for retention of clients and new business development. Will manage and develop client and WTW relationships and help to grow portfolio within the business unit.

The Responsibilities

Provide technical, industry and subject matter expertise where required

Liaise with clients and build strong relationships

Assist with growing existing portfolio by identifying new, and/or existing opportunities

Operational and Service Delivery

Lead and deliver the end to end ongoing client service, adhering to standardized policies, procedures and service standards

Manage client pricing to ensure each client meets agreed target profitability levels

Proactively develop appropriate solutions and proposals for clients to ensure optimum client retention rates

Communicate effectively with clients, associates, markets and others where appropriate to maximise service delivery levels

Ensure adherence to Group policies, procedures and all regulatory requirements

Actively identify opportunities to work with colleagues across the business to capitalise on account penetration and cross selling opportunities

Networking – internally with other BUs, within the sector, and with external specialists (lawyers, TPAs, insurers).

Placement Management •Work closely and maintain working relationships with key market contacts (and the Business leads) as required

Assist with loading of data into the relevant Willis Towers Watson Systems

Check policies, market presentations and client documentation as appropriate

Ability to manage relationships and negotiate placement with the insurance market

Ensure ongoing compliance with Willis Towers Watson guidelines and procedures

Maintain relevant qualifications required for the role.

Qualifications

Have at least 12 months’ experience in broking superyacht insurance

Proven track record of delivering high levels of client service and broking

Strong practical knowledge of account development and appropriate tools to achieve this aim

Experienced knowledge of insurance markets globally

Skilled at building effective relationships, at all levels, with clients, prospects, associates, insurers and external specialists

Ability to represent the practice and Willis Towers Watson with integrity and credibility

Strong communication, negotiation and influencing skills

Experience of working with and adhering to processes and systems to support client service delivery.

At WTW, we believe difference makes us stronger. We want our workforce to reflect the different and varied markets we operate in and to build a culture of inclusivity that makes colleagues feel welcome, valued, and empowered to bring their whole selves to work every day. We are an equal opportunity employer committed to fostering an inclusive work environment throughout our organisation. We embrace all types of diversity.

We’re committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers, from the application process through to joining WTW, please email ..... full job details .....