Assistant - Visual Impairment Support

Assistant - Visual Impairment SupportLocation: Barking Town Hall, London Borough of Barking and DagenhamHours: Monday to Friday, 09:00 - 16:30 (Full-time, on-site)Pay: 15.00 per hourContract: Initially 3 months (with funding secured for up to 3 years)About the RoleWe are seeking a dedicated and compassionate Assistant to assist a visually impaired member of staff within the Customer Service team at the London Borough of Barking and Dagenham.Working closely with the employee, you will provide practical, day-to-day support to enable them to successfully carry out their role handling public enquiries relating to waste, education, housing, council tax, electoral enquiries, and more.This position is funded via Access to Work, with strong long-term potential.Key ResponsibilitiesProvide 1:1 support to enable effective completion of daily tasksAssist with navigation of websites, systems, and digital platformsSupport with saving documents and managing filesCarry out data protection checks to ensure service users are correctly identifiedCommunicate clearly and effectively at all timesFollow instructions and adapt support based on individual needsAssist with developing skills (upskilling) where requiredDemonstrate patience, understanding, and active listeningSystems and TrainingFull training will be provided on internal systems, such as:FreshDeskOpenHousingPayment and telephony systemsYou will be expected to confidently support the use of:Microsoft TeamsWord, Excel, OutlookSharePoint ..... full job details .....