Assistant Visitor Services Manager - Omagh

Assistant Visitor Services Manager, Omagh, Permanent, £33,542 Your new company This organisation is a leading cultural institution dedicated to preserving, protecting and sharing heritage and stories with a wide and diverse audience. With multiple visitor sites and a significant collection, it plays a key role in education, tourism and community engagement.Focused on continuous improvement and innovation, the organisation is committed to delivering meaningful visitor experiences while fostering an inclusive, collaborative and values-driven culture. Employees are encouraged to contribute ideas, embrace change and deliver excellence in everything they do.Your new role As Assistant Visitor Services Manager, you will play a key leadership role in delivering an outstanding end-to-end visitor experience within a high-footfall public attraction.You will provide visible front-of-house leadership, managing and supporting a team responsible for admissions, retail operations and visitor engagement. Working closely with senior colleagues, you will ensure service standards are consistently high, operations run smoothly and visitors receive an engaging and memorable experience.Key responsibilities include:Leading, motivating and developing a front-of-house and business support teamManaging staff rotas, performance, absence and resource planningSupporting day-to-day operations, including acting as Duty ManagerDriving retail performance, ensuring strong merchandising and achieving sales ..... full job details .....