Assistant Technology Support Manager

Job title: Assistant Technology Support ManagerLocation: LeedsHybrid role working 2 days a week in the office (Must be able to attend the office on a Monday with the second day flexible)Salary: 30,000 to 38,000Contract: 9-month fixed term contractOur market-leading financial services client is seeking an a motivated, detail focused Assistant technology support manager to help deliver a top-class technology experience for colleagues across the Bank.This role involves supporting hardware related operations, improving processes, and ensuring colleagues receive an excellent, timely, and reliable service. You will have the opportunity to gain full understanding of the end-to-end hardware management lifecycle and have exposure using data as a pathway for process improvements. Key Responsibilities Support the management team in delivering the overall service, ensuring departmental SLAs and KPIs are achieved. Ability to manage and prioritise the operational backlog to support efficiency and colleague experience. Identify and drive process improvements based on colleague and IT feedback. Work with key suppliers and internal teams to arrange the secure provision and removal of hardware for colleagues, ensuring strict key controls are maintained. Support hardware lifecycle activities and help maintain high service standards. Contribute to establishing the function as the trusted "go to" area for colleague technology delivery. Skills and ExperienceExperience as a ServiceNow user, ..... full job details .....