Assistant Store Manager - Sales & Service - Brompton Road

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Assistant Store Manager - Sales and Service - Brompton Road

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ALOThe Sales and Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This role focuses on sales, guest experience, and elevating talent to meet Alo’s Guiding Principles, with a north star of delivering exceptional guest experience in the store.Overview

The Sales and Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.Responsibilities

Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gapsOversee the Sales and Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as neededPartner with the General Manager to build the Sales and Service strategy for the store and execute implementation with the Sales and Service teamRepresent the business in meetings and on conference calls, in partnership with General ManagerReview, monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)Future planning workflow business needs to protect optimal performanceEnsure that the Sales, Service, and Community team exudes Alo''s mission and Guiding Principles to effectively communicate to visitors who we are, what we do and why we do what we doLead a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual teamEstablish internal and external pipeline through succession planning and recruitment strategyWrites an effective schedule that prioritizes the best business strategy, in partnership with the General ManagerOversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiencyCollaborates and implements General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goalsDemonstrates an ability to navigate the organization with a balance of business need and brand cultureQualifications

Prior leadership experience in retail or related industryWorking knowledge of MS Office (Word, Excel and Outlook)Extraordinary interpersonal and communication skills, both verbal and writtenAgile with the ability to handle multiple tasks in a changing environmentHighly motivated by driving business in a fast-paced, innovative environmentBusiness owner mindset with an entrepreneurial spiritIndependent work ethic, time management skills, and personal accountabilityAligns with and embodies Alo’s Guiding PrinciplesSeniority Level: Mid-Senior levelCandidates must have the right to live and work in the UKSales and Service Manager Schedule: The Sales and Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. All full-time employees are expected to be available for opening, closing and weekend shifts to support business needs.Legal and Diversity

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy and are happy to discuss flexible working.Interview Process adjustments

If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application or by emailing Careers@aloyoga.com. We will make every effort to meet your needs to provide a fair and transparent process of assessment.For CA residents, Job Applicant Privacy Policy HERE.Details

Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Sales and ManagementIndustries: Retail Apparel and FashionWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of ..... full job details .....