Assistant Store Manager - Experience (Sales & Service Manager) - London

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Sales and Service Manager - London

role at

Alo YogaJoin to apply for the

Sales and Service Manager - London

role at

Alo YogaWHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.WHY JOIN ALO?

Mindful movement. It’s at the core of why we do what we do at Alo—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.

OVERVIEW

The Sales and Service Manager is a critical member of the store leadership team accountable for bringing Alo’s business and guest experience strategy to life in the store. This individual is passionate about business targets, sales, guest experience, and elevating talent to meet Alo’s Guiding Principles. This role’s north star is pointed at ensuring that guest experience in the store is exceptional.

This is an evergreen job post. We are always hiring great talent for this role, even if there isn''t an immediate opening.

RESPONSIBILITIES

Sales and Service Leader

Investigate and root cause sales opportunities, partnering with the General Manager to escalate process or system gapsOversee the Sales and Service team to execute an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coachingContinue to build the client relationship daily with our customersEnsure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as neededPartner with the General Manager to build the Sales and Service strategy for the store and execute implementation with the Sales and Service team

Business Leader

Represent the business in meetings and on conference calls, in partnership with General ManagerReview, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)Future planning workflow business needs to protect optimal performance

People Leader

Ensure that the Sales, Service, and Community team exudes Alo''s mission and Guiding Principles to effectively communicate to our visitors who we are, what we do and why we do what we doLeads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual teamEstablish internal and external pipeline through succession planning and recruitment strategyWrites an effective schedule that prioritizes the best business strategy, in partnership with the General Manager

Business Partner

Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiencyCollaborates and implement General/Store Manager’s vision and work cross-functionally with business partners, as directed, to support all-level organizational goalsDemonstrate an ability to navigate the organization with a balance of business need and brand culture

QUALIFICATIONS

Prior leadership experience experience in retail or related industryWorking knowledge of MS Office (Word, Excel and Outlook)Extraordinary interpersonal and communication skills, both verbal and writtenAgile with the ability to handle multiple tasks in a changing environmentHighly Motivated by driving business in a fast-paced, innovative environmentBusiness owner mindset with an entrepreneurial spiritIndependent work ethic, time management skills, and personal accountabilityAligns with and embodies Alo’s Guiding PrinciplesSeniority Level: Mid-Senior level

Candidates must have the right to live and work in the UK.

Sales and Service Manager Schedule

The Sales and Service Manager role is a full-time role with a 40-hour workweek (5 days) consisting of 75% of those hours managing the retail floor and coaching and developing the team. In an effort to build a balanced schedule that supports the needs of the business and our teams, we expect all full-time employees to be available for opening, closing and weekend shifts.

Diversity and Inclusion statement

As an Equal Opportunity Employer, ALO Yoga does not discriminate against applicants or employees because of race, colour, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression or because of any other status or condition protected by statutory law. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

Interview Process adjustments

If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application or by emailing Careers@aloyoga.com.We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.

Please review our company California Job Applicant Privacy Policy HERE.

Seniority level

Seniority level Mid-Senior levelEmployment type

Employment type Full-timeJob function

Job function OtherIndustries Retail Apparel and FashionReferrals increase your chances of interviewing at Alo Yoga by 2xSign in to set job alerts for “Sales Service Manager” roles.

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