Assistant Shop Manager

Assistant Shop Manager - Highgate Hours: 22.5 per week, including weekends on a rota Location: Highgate, N6 (occasional cover nearby) Salary: £28,000 per annum pro rata Contract: Permanent About the role -Support the Shop Manager with the day-to-day running of the shop, taking an active role in maximising income and Gift Aid. -Provide consistently high standards of customer and donor service, creating a welcoming and inclusive atmosphere. -Drive sales, maintain strong retail and merchandising standards, and contribute to meeting targets. -Oversee stock processing: sort, quality-check, price, rotate, and creatively merchandise items. -Assist in recruiting, training, motivating, and supporting a diverse team of volunteers and trainees. -Take on supervisory and leadership responsibilities in the Shop Manager''s absence. -Carry out cash handling, till reconciliation, banking, and basic admin, including Gift Aid systems. -Ensure compliance with health and safety, safeguarding, trading standards, and charity retail policies. -Promote the charity''s mission in the local community and support local fundraising and promotional activities. About you -Retail experience with responsibility for sales and operations, ideally in a charity or not-for-profit environment. -Experience supervising, supporting, or closely working with volunteers or staff. -Experience of targets and understanding how shop income supports charitable services. -Strong organisational skills and ability to ..... full job details .....