Assistant Service Manager

Assistant Service ManagerSalary: £35,000-£45,000 + BonusLocation: Torbay, DevonRole OverviewAn experienced and motivated Assistant Service Manager is required to support the day-to-day operation of a busy automotive service department. Working closely with the Service Manager, you will lead the front-of-house service team, drive operational performance, maximise profitability, and ensure exceptional customer satisfaction.This is an excellent opportunity for a Senior Service Advisor, Workshop Controller, or existing Assistant Service Manager looking to progress within a successful dealership environment.Key ResponsibilitiesLeadership and Team ManagementSupport the Service Manager in the daily running of the service department.Lead, motivate, and develop Service Advisors and support staff.Conduct team briefings, coaching sessions, and performance reviews.Manage staff absence, holiday planning, and departmental cover.Customer ExperienceEnsure outstanding customer service throughout the customer journey.Resolve complex customer concerns and escalated complaints.Monitor and improve Customer Satisfaction Index (CSI) performance.Build strong customer relationships to encourage repeat business.Operational ManagementOversee workshop loading and technician utilisation.Monitor work-in-progress and ensure jobs are completed efficiently.Work closely with Workshop Controllers and Parts teams to minimise delays.Maintain smooth workflow and effective communication across ..... full job details .....