ASSISTANT RESERVATIONS MANAGER - Harrogate

ASSISTANT RESERVATIONS MANAGER - HarrogateNestled in the North Yorkshire countryside, Grantley Hall is a five-star, 17th-century property offering a blend of stately grandeur and contemporary luxury. A leader in luxury hospitality, it was the first UK hotel to achieve Hospitality Assured World Class Status and also received a Two MICHELIN Key Distinction in 2024. As a member of The Leading Hotels of the World and PoB Hotels, it features 47 opulent rooms and suites, five restaurants, three bars, an award-winning spa and a cutting-edge gym, making Grantley Hall a truly distinctive luxury experience. The hotel is also a member of Forbes Travel Guide which recognises a commitment to service excellence across the globe.Key ResponsibilitiesTo have an overview of all incoming enquiries into the business including rooms, dining requests, spa day bookings and via both incoming telephone calls, emails and system generated bookings. To employ a highly commercial approach identifying both risks and opportunities for the business and taking action, or recommending actions, that are needed to maximise all opportunities. To work closely with the Front Office and Operational teams to ensure that all guest bookings are completed to company standard so they can deliver exceptional customer service on arrival. To ensure the Reservations team are adhering to agreed processes and providing all necessary information at the pre-arrival stage. The Assistant reservations Manager will assist in ..... full job details .....