Assistant Property Manager

Assistant Property Manager - PBSASalary: 35,000 - 37,000 + bonusWorking Hours: 9:00am-6:00pm or 10:00am-7:00pm, Monday-Friday, with Saturday working on a rotaThe OpportunityA leading purpose-built student accommodation (PBSA) operator is looking for an experienced Assistant Property Manager to join their on-site team.Reporting to the Property Manager, you will play a key role in the day-to-day management of the property, supporting across resident experience, sales, occupancy, operations, compliance, maintenance and team development.This is a hands-on role suited to someone with previous PBSA or residential property experience who is looking to take the next step in their career.Key ResponsibilitiesResident ExperienceDeliver an excellent level of customer service to students, prospective residents, contractors and visitors.Act as a key point of contact for resident queries and complaints.Resolve issues quickly and effectively, escalating where required.Organise and promote resident events to build community and engagement.Support initiatives to improve resident satisfaction, reviews and retention.Ensure residents receive clear and timely communications.Sales and OccupancySupport the Property Manager with sales and leasing strategies to maximise occupancy.Conduct viewings and ensure the property is presented to a high standard.Manage enquiries professionally and efficiently.Build relationships with universities, language schools and other key stakeholders.Monitor competitor ..... full job details .....