Negotiable
We are currently looking for an energetic Assistant Night Manager to join the Starhotels team on a full-time basis to support The Franklin Hotel in Knightsbridge. The Franklin boutique hotel is as quintessentially English as its near neighbours Harrods and the Victoria and Albert Museum.
Family-style management and a caring and considerate approach to our staff are the philosophies at The Franklin (part of Starhotels Collezione).The Collezione consists of the groups top thirteen luxury five- and four-star hotels, located in the heart of Florence, London, Milan, Paris, New York, Rome, Saturnia, Siena, Trieste, Venice and Vicenza. Each hotel has a distinct charm, embodying the local culture while sharing the Italian spirit, creativity, passion, and high level of service that encapsulate the whole group.Duties and responsibilities:Perform night audit dutiesGreet all guests and assist them with check-in and check-outBe the first point of contact for all our guests.Manage guest bookings and reservations.Deal with guest queries and complaints.Maintain a positive attitude and friendly demeanour.Upsell hotel services.The Candidate:Previous hotel front office experience and OPERA knowledge will be advantageousAttention to detail, great communication and organisational skillsCommitment to delivering a high level of customer serviceAbility to work on your own and as part of a teamBenefits:For the right people we are committed to offering great career development opportunities, competitive salaries and an array of benefits including but not exclusively:Uniform with complimentary launderingRefer a Friend Scheme (up to £750 per referral)Workplace PensionDiscounted stay and FandB among the groupCash back Health Benefits including optical, dental, chiro and physio24/7 access to speak to a GP online and mental health counsellingFree meals whilst on dutyThis is a great opportunity to join an ambitious organisation and work with our London team. If you feel you are ready to make yourself a great career, we look forward to receiving your application.In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of ..... full job details .....
Negotiable