Assistant Night Manager

JOIN OUR HAMPTON WATERLOO FAMILYAt Hampton Waterloo, we believe our people are our biggest assets and understand the value of putting them first. Our approach to diversity in the workplace, health and well-being, sustainability and individuality set us apart from our competitors! We are passionate about the industry and always on the lookout for new talent to join us on our journey...OverviewWe are seeking a dedicated and experienced Assistant Night Manager to join our team at Hampton By Hilton London Waterloo . The ideal candidate will be responsible for overseeing the hotel''s operations during the night shift, ensuring a smooth and efficient service for our guests.The ideal candidate will possess a strong background in hospitality, demonstrating excellent organisational skills and a passion for guest services. This role is crucial in managing bookings, coordinating with other departments, and enhancing the overall guest experience.Key Responsibilities:Guest Services: Provide exceptional customer service to guests, addressing any inquiries, complaints, or issues promptly and professionally.Night Audit: Perform nightly audits of the hotel''s financial transactions, ensuring accuracy and compliance with hotel policies.Security: Monitor the hotel''s security systems and conduct regular checks to ensure the safety and security of guests and staff.Staff Supervision: Supervise night shift staff, including front desk agents, housekeeping, and maintenance personnel, ensuring they perform their duties effectively.Emergency Response: Handle any emergencies that arise during the night shift, coordinating with relevant authorities and ensuring guest safety.Reporting: Prepare and submit nightly reports to the General Manager, detailing any incidents, guest feedback, and operational issues.Maintenance: Oversee the maintenance of hotel facilities during the night, ensuring any issues are addressed promptly.Compliance: Ensure compliance with all hotel policies, procedures, and regulations.SkillsExperience:Minimum of 2 years of experience in a supervisory role within the hospitality industry, preferably in night operations.Education:High school diploma or equivalent; a degree in hospitality management or related field is a plus.Skills:Strong leadership, communication, and problem-solving skills. Proficiency in hotel management software and Microsoft Office Suite.Availability:Must be available to work night shifts, weekends, and holidaysProven experience in a hotel or hospitality environment, particularly in a reservations role.Knowledge of OnQ and Delphi will be added advantageStrong guest services skills with a focus on creating memorable experiences for guests.Excellent phone etiquette and communication skills, both verbal and written.Bilingual or multilingual abilities are highly desirable to cater to a diverse clientele.Proficient in using reservation software and other relevant technology.Strong organisational skills with attention to detail to manage multiple tasks effectively.Ability to work collaboratively within a team while also demonstrating leadership qualities.Join us as we strive to provide outstanding service and create unforgettable experiences for our guests!WHAT WE OFFERYou will have access to a benefits package we believe truly works for our people and enhances our overall culture...Discounted hotel room rates for you and your friends and familyPaid Holidays with an extra days holiday for your birthdayFlexible working arrangementsPensionSocial events

Summer party, Christmas party etc.Free meals on duty saving you over £1000 per yearDevelopment opportunity as the hotel is part of MandT hotels which manages over 20 hotels

EQUAL OPPORTUNITIESHampton by Hilton London Waterloo is an equal-opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We accept and celebrate our team for who they are and welcome people of all races, disabilities, sex, gender identities and reassignment, sexual orientation, ages, pregnancy and maternity, religion or belief and marriage and civil partnerships.We keep our recruitment process simple and consider applicants on their abilities alone to ensure a fair interview process. If at any point throughout our process, you require reasonable adjustments, please contact ..... full job details .....