Assistant Manager

What's in it for you

• £14 per and rises to £14.50 once passed probation and the hours are 40 per week.
• Temporary to Permanent
• Career development with clear progression into Site Management
• Ongoing coaching, training and leadership development
• Supportive working environment with opportunities to make a real impact
• Company benefits package
• Shift Pattern: Flexible shifts across a 7-day operation, including early mornings, evenings and weekends, to meet the needs of the business.
• Location Northallerton

The Business

Westray Recruitment Group is delighted to be recruiting on behalf of a well-established and successful retail business operating within the forecourt and convenience sector.

Our client prides itself on delivering exceptional customer service, maintaining the highest operational standards, and creating a positive working environment where employees are encouraged to develop and progress. This is an excellent opportunity for an ambitious retail professional looking to take the next step in their management career.

The Role

As Assistant Manager, you will support the Site Manager in the day-to-day running of a busy retail operation, ensuring all operational, commercial and customer service standards are consistently achieved.

This is a hands-on leadership role where you will act as the first point of contact for Duty Managers and colleagues, helping to maintain smooth operations while developing the skills required to progress into a Site Manager position.

Key responsibilities include:

• Supporting the overall operation of the site, ensuring all daily tasks are completed efficiently.
• Leading, coaching and developing Duty Managers and colleagues to achieve high performance.
• Maintaining a safe, compliant and well-presented retail environment.
• Supporting recruitment activities, onboarding and team development.
• Ensuring effective rota planning and labour management in line with budgets.
• Managing customer queries, complaints and feedback professionally.
• Building strong working relationships across the wider business and communicating effectively with senior management.
• Monitoring operational performance and identifying opportunities for improvement.
• Managing stock, ordering and waste control to maximise profitability.
• Promoting company values and maintaining exceptional customer service standards.
• Taking responsibility for Health & Safety compliance and operational procedures.
• Supporting the Site Manager and deputising in their absence when required.

The Person

We are looking for an enthusiastic and motivated retail leader who enjoys working in a fast-paced environment.

You'll ideally have:

• Previous supervisory or management experience within retail, convenience, hospitality or a similar customer-focused environment.
• Strong leadership and people management skills.
• Experience coaching and developing teams.
• Excellent communication skills with the confidence to build relationships at all levels.
• The ability to prioritise workloads and manage multiple tasks effectively.
• Good organisational and time management skills.
• Experience with rota planning, stock control and operational administration would be advantageous.
• A proactive approach to problem solving and decision making.
• A commitment to delivering outstanding customer service.
• Knowledge of Health & Safety and compliance within a retail environment.
• Flexibility to work shifts, including weekends and bank holidays where required.
• Ambition to progress into a Site Manager role.

Successful candidates will be positive, approachable, resilient and capable of leading by example while maintaining high operational standards.

To Apply

If you are an experienced retail professional looking for your next leadership opportunity, we'd love to hear from you.

Please send your CV to (url removed)