Assistant Manager

Islington, London, N1How would you like to be part of a team whose ambition is to become London’s answer to sustainable fashion, whilst also making a difference to the lives of those facing life-limiting illnesses in the community?About UsFounded in 1891, Royal Trinity Hospice is the oldest hospice in the United Kingdom. Over 100 years later, we provide specialist palliative and end of life care for around 2,500 people every year, enabling each of them to make the very best of every moment. Our shops are a vital part of our organisation as we strive to become London’s answer to sustainable fashion, helping to save over 300 tonnes of goods from landfill every year. We are now looking for an Assistant Manager to join the team in our shop in Islington on a permanent, full-time basis, working 37.5 hours per week.Rewards and Benefits of Working at TrinitySalary of £27,008 - £28,119 paA generous 27 days’ annual leave, increasing to 29 after five years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)A pension scheme with employer contributions of up to 7.5%Occupational maternity, paternity, shared parental and adoption pay enhanced above statutory minimumCycle to Work scheme and interest-free season ticket loans availableFree eyesight tests for DSE users and a contribution towards the cost of glasses25% store discount in Trinity shopsLife assurance coverOpportunities to attend events and participate in activities (e.g., staff lottery, Gala dinner, Royal visits, summer garden party)Regular ballots for donated free tickets and prizesAccess to courses of free counsellingThis is a meaningful opportunity for a fashion and sustainability-conscious, customer-focused professional to make a tangible impact with our leading charity.You will join a prestigious and long-standing organisation where your efforts directly support end-of-life care while promoting ethical fashion and reducing landfill waste. We’ll provide a generous rewards package and plenty of opportunities to get involved in wide-ranging activities.Your RoleAs an Assistant Manager, you will support the day-to-day operations of our Islington shop, helping to deliver an exceptional customer experience while driving income for Royal Trinity Hospice.Support the Shop Manager in delivering sales and profit targets, maintaining high presentation standards and encouraging local donations to maximise stock availability and Gift Aid conversions.Supervise and motivate volunteers, ensure effective merchandising and pricing of donated goods, and uphold excellent customer care standards.In the Shop Manager’s absence, lead the shop and oversee banking, returns and daily operations.Assist in the recruitment, training and development of volunteers and paid staff.Monitor and manage stock levels to reduce loss and drive sales.Uphold cash handling and financial procedures.Undertake daily reconciliations and weekly reporting.Promote health and safety compliance across all areas of the shop.About YouTo be considered as an Assistant Manager, you will need:Experience of working in a fast-paced, customer-focused environmentExperience of dealing with the public face-to-face and over the telephoneA passion for fashion and sustainabilityGood literacy and numeracy skillsExcellent communication and customer service skillsRoyal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms. We encourage and welcome applications from people of all backgrounds.Please note, this advert might be closed early if sufficient applications are received, with applications being reviewed on a rolling basis. The closing date for this role is 30th September ..... full job details .....