Assistant Manager

Assistant Manager Cardiff (Hybrid) £38,-month FTC (potential to extend or become permanent) Benefits include: 35-hour working week with the option of hybrid working Enhanced family-friendly policies Up to 39 days annual leave (incl. bank holidays) Option to buy/sell 5 days leave 8% employer pension contribution (non-contributory) Access to the Perkbox rewards platform Wellbeing support Join a leading UK charity as Regional Assistant Manager, you ll play a key role in managing and developing a team of Advisers delivering telephone and face-to-face support to vulnerable individuals. You ll ensure high-quality service delivery, champion staff development, and act as the first point of escalation for complex cases. You ll also support beneficiaries with applications, induction briefings, and guidance while ensuring safeguarding, health and safety, and quality standards are upheld. Key responsibilities include: Managing and coaching a team of Advisers Overseeing daily operations, inboxes, rotas, and workloads Supporting clients with applications and advice Acting as first-line escalation for complex or safeguarding cases Ensuring compliance with KPIs, audits, and quality frameworks Liaising with the Home Office, healthcare, and social services Supporting recruitment, inductions, and performance reviews Providing outreach and face-to-face support where needed You ll need: Proven experience in a supervisory or people management role Strong communication and coaching ..... full job details .....