Assistant Manager - Luxury Jewellery

Assistant Manager - Luxury Jewellery Boutique
Location: Hitchin, Hertfordshire
Hours: Full-time preferred (part-time considered for the right candidate)
Salary: £27,000 - £35,000, depending on experience

Are you passionate about beautiful things and brilliant service

Do you believe jewellery should be sold with sincerity, confidence, and a touch of sparkle

We're recruiting on behalf of a well-established, independent luxury jewellery boutique based in the heart of Hitchin. This family-run business has built a reputation for quality, trust, and exceptional customer care – and they’re now looking for a talented Assistant Manager to join their small, close-knit team.

This role is perfect for someone who leads by example, thrives in a hands-on retail environment, and values honesty, integrity, and personal service.

It could also be an ideal step up for an experienced Jewellery Sales Assistant ready to take on more responsibility and grow into a leadership role.

About the Role:
As Assistant Manager, you’ll play a key part in both the day-to-day running of the boutique and in ensuring every customer receives the personal, attentive service the brand is known for. You’ll support the owner, guide and mentor junior staff, and help maintain the elegant, professional atmosphere that keeps customers returning.

Key Responsibilities:

• Welcome and assist customers with warmth and professionalism
• Sell with confidence, sincerity, and a strong knowledge of products and collections
• Resolve customer enquiries (e.g. repairs, returns, bespoke orders) with calm and clarity
• Support and develop the sales team, ensuring consistent high standards
• Maintain attractive displays and uphold brand presentation guidelines
• Assist with store operations – opening/closing, stock handling, payment processing
• Work with the owner to help drive sales and grow the business

What They’re Looking For:

• Previous retail experience, ideally in luxury goods or jewellery
• A confident, approachable personality with strong people skills
• A genuine interest in fine jewellery and craftsmanship
• High attention to detail and a calm, professional manner
• Flexible availability including some weekends and occasional evenings
• A strong sense of integrity, care for customers, and pride in delivering exceptional service

Working Hours:
Typically 8:50am – 5:50pm, 3–5 days per week (full-time preferred)

Application Process:
You’ll be asked to upload your CV and complete a short set of assessments as part of your application. These help us understand how you naturally work and interact with others – and you’ll receive your own behavioural profile upon completion.

If you’re looking to join a values-driven business where quality and customer care come first, this could be the perfect opportunity.

Apply now and see if this is the right next step in your retail career.