Assistant Manager - Jewellery

Assistant Manager – Jewellery

Location: Plymouth, Devon
Salary: DOE + Annual Performance-Related Pay (APRP)
Hours: Full-time, 39–41.25 hrs/week

Monday to Saturday: 8:45am – 6:00pm
Thursday: early and late shift rotation 8:45am – 8:00pm
Sunday: 10:15am – 4:30pm

Includes one full weekend off and one extra weekend day off roughly every 6 weeks; additional weekends off may be offered where possible

Company Overview

We are recruiting for a busy, award-winning jewellery retailer with multiple stores across the South of England. Known for exceptional customer service, fine jewellery, and trusted craftsmanship, the business provides a professional, supportive, and career-focused environment.

Staff are encouraged to develop skills, progress in their careers, and be involved in the creative side of the business, making this an excellent opportunity for ambitious retail leaders

Role Overview

We are seeking an experienced Assistant Manager with jewellery or watch retail experience to support the Store Manager in leading a high-performing, customer-focused store in Plymouth.

This is a hands-on, customer lead role where you will:

• Support the Store Manager in daily store operations

• Lead by example on the shop floor and drive personal sales performance

• Motivate the team to achieve sales targets and KPIs

• Maintain visual merchandising and luxury customer service standards

• Support rota planning including weekend cover

• Assist with staff training, coaching, and development

• Ensure stock control, security, and accurate stock management

• Analyse sales figures, trends, and forecasts

• Maintain and develop the customer database and client relationships

• Ensure store cleanliness, equipment maintenance, and operational standards

• Follow cash handling procedures and financial controls

• Support compliance with health and safety regulations

About You

• Previous retail sales management experience, ideally in jewellery or watches

• Strong work ethic with customer service at the heart of everything you do

• Exceptional personal sales record and ability to inspire a sales team

• Experience working with KPIs and driving sales performance

• Strong communication, organisational, and problem-solving skills

• Hands-on, professional, and customer-focused

• Ability to prioritise tasks and delegate effectively

• Passion for luxury retail and team development

Benefits and Opportunities

• Competitive salary DOE plus Annual Performance-Related Pay (APRP)

• Full JET Jewellery Education Training – industry-recognised qualification

• 29 days annual holiday including bank holidays

• Workplace pension

• Supportive, friendly team environment

• Ongoing training, development, and career progression

• Opportunity to work within an established and respected jewellery retailer

How to Apply

• If you have jewellery or watch retail management experience and enjoy leading by example in a sales-driven, customer-focused store, we would love to hear from you

• Click ‘Apply’ to submit your CV along with a brief note explaining why this role appeals to you