Assistant Manager

Migrant Help have an exciting opportunity to recruit a Assistant Manager to join our team!

Location: ?Glasgow and Paisley
Contract: Fixed term until 31 March 2027 (with potential to be extended or made permanent)
Hours: Full time
Salary: £38,548

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Client Adviser role:

Part of the Trafficking and Exploitation Survivors’ Service (TESS) team, the Assistant Manager is a dynamic and supportive role at Migrant Help. You will provide effective leaderships, line management and oversight for advisers as well as providing a professional, high quality support service to a small complex caseload. You will need to meet the changing local business needs and will re-prioritise work as necessary, working consistently to ensure the continuous development of the Service and ensure that all advisory processes and procedures are efficient, professional and consistent.

Key responsibilities of our Assistant Manager:

• Continuously support a team of advisers to reach their full potential, providing timely feedback and effective coaching to improve skills, increase efficiency and identify any gaps in training and development needs. Ensure mandatory training is kept up to date.
• Monitoring performance to ensure that target guidelines are achieved, working collaboratively to achieve organisational targets and KPI’s using supportive framework when required.
• Working closely with the Regional Manager to support their strategic objectives and deputise in their place when needed.
• First line of escalation for Advisers on day-to-day operational matters, including advice and guidance on complex cases.
• Assisting the Regional Manager with Safeguarding, Health and Safety and Incident Management for the region.
• Supporting the Regional Manager with the day to day running of the team, delegating work appropriately and ensuring delivery of service. This includes staff scheduling, on call rotas, case and workload allocation and delegating work appropriately, ensuring effective delivery of service in line with contractual requirements.
• Managing a small complex case load, offering appropriate support to vulnerable Service Users and those with additional support needs as required by the Regional Manager.

The experience and skills you need to become our Assistant Manager:

• Proven leadership experience within a service user focused or fast paced environment
• Substantial experience of supporting, developing and managing others in their work
• Demonstrable experience delivering to KPIs and motivating others to meet these targets
• The ability to absorb complex written information and communicate effectively
• The ability to explain complicated information to Service Users including the use of an interpreter

Migrant Help is committed to safeguarding those we provide a service to, applicants will have to undergo strict vetting procedures throughout different stages of the recruitment process therefore:  

This post is subject to a Protecting Vulnerable Groups (PVG) check therefore applicants must:

• Be able to provide documents to show their right to work in the UK (such as Passport, work visa, settled status document, certificate of registration, naturalisation as a British citizen, Biometric Residence Permit etc.)
• Provide full employment history for the previous 3 years and/or suitable documentation to cover any gaps in employment

These are some of the benefits we offer:

• Our working week is 35 hours per week offering flexibility and work life balance
• Enhanced family friendly provisions
• Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).
• Option to buy or sell up to 5 days of annual leave
• Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.
• Wellbeing support.
• Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 29th August 2025

If you are interested in becoming our new Client Adviser, please click 'APPLY' today. We look forward to hearing from you!

As part of your role, it is important you operate within Migrant Help’s values: Protection, Diversity, Equality, Partnership, Innovation and Excellence.

Migrant Help is proud to be an equal opportunities employer.