Assistant Lettings Manager

The Purpose This role plays an important part in achieving full occupancy and excellent customer experience for prospective and actual tenants. The Assistant Leasing Manager is responsible for supporting the rental performance of the building, while meeting the service requirements of residents with excellent customer service. This is a customer-facing onsite role, dealing with first-line leasing enquiries from applicants and residents in line with the brand''s vision and values, deputising for the Lettings Manager in their absence, providing guidance on the lettings journey to other team members, and providing an excellent quality and high value residential environment for a wide mix of residents, occupiers, and visitors. Key Responsibilities Leasing and Administration Conduct viewings to prospective tenants Consistently deliver the brand''s leasing standards Oversee the referencing process to minimise delays, keep abreast of live reference checks, and improve efficiency where needed Train new members of the team on lettings processes and procedures Role model best-practice leasing techniques and approach for team members Contribute with energy and commitment to achieving lettings targets, consistently working to close lettings and support the Lettings Manager in achieving leasing goals Understand the local rental market by conducting regular mystery shopping and competitor analysis Implement and support branded marketing campaigns Respond to email/phone enquiries in a ..... full job details .....