https://jobs.co.uk/job/assistant-it-support-analyst-arcona-group-ltd--9a70d873-fb0e-4532-b525-faa739c1eb9e RSS feed for Assistant IT Support Analyst at Arcona Group Ltd. en-gb Thu, 27 Aug 2026 04:32:20 GMT https://jobs.co.uk/job/assistant-it-support-analyst-arcona-group-ltd--9a70d873-fb0e-4532-b525-faa739c1eb9e https://jobs.co.uk/job/assistant-it-support-analyst-arcona-group-ltd--9a70d873-fb0e-4532-b525-faa739c1eb9e Mon, 24 Aug 2026 23:00:00 GMT Location: Harlow | Salary: £25000 - £28000/annum + Package + Bonus | Type: Permanent | We are seeking a proactive and customer-focused Assistant-IT Support Analyst- -to join our growing IT team. This position is ideal for someone who has already gained around 6 months+ IT support or service desk environment and is looking to further develop their technical skills through a recognised apprenticeship programme. As part of our IT Service Desk team, you will provide first-line technical support to users across the organisation, helping to troubleshoot and resolve hardware, software, and account-related issues. You will work closely with experienced IT professionals, gaining exposure to a wide range of technologies while building a solid foundation for a long-term career in IT. Key Responsibilities Act as the first point of contact for IT support requests via phone, email, and service desk systems. Log, categorise, prioritise, and manage incidents and service requests in line with agreed service levels. Diagnose and resolve common technical issues relating to Windows devices, Microsoft 365 applications, printers, mobile devices, and peripherals. Assist with user account administration, password resets, and access management. Support new starter, leaver, ... Permanent