Assistant Income Officer

Assistant Income Officer Didsbury, Manchester £29,833 rising to £31,403 (At 2 years, subject to satisfactory performance) The Assistant Income Officer will support the delivery of an efficient, customer-focused income management service for Plumlife Homes. The postholder will assist with the recovery of rent, service charge, commercial, former tenant, cyclical and recharge debts, helping to achieve collection targets while maintaining tenancy sustainability and supporting residents who may be experiencing financial difficulty. The role will contribute to maximising income, improving customer satisfaction and ensuring accurate administration across income management processes. What you''ll be doing; Take ownership and day-to-day management of an allocated arrears patch. Manage commercial arrears and support timely recovery action in line with policies and procedures. Manage former tenant arrears for all tenures to maximise income recovery for Plumlife. Producing court documentation and attending court hearings. Produce invoices and payment demands for commercial customers where required. Managing virtual accounts ensuring recovery of this debt for Plumlife. Support the Income Officer with the recovery of current, former, cyclical and recharge debts owed to the Group, including leasehold, shared ownership, private rented and freehold accounts, in accordance with policies and procedures and under the supervision of the Income Manager. Provide administrative support to the ..... full job details .....