Assistant Homeowner Services Officer

Assistant Homeowner Services Officer Location: Eastleigh (Hybrid / Flexible working available) Salary: £26,835 per annum plus fantastic benefits Contract: Permanent - Full Time- 37 hours per week Monday to Friday About the Role We''re looking for a proactive and customer-focused Assistant Homeowner Services Officer to join our clients Homeowner Services team in Eastleigh. In this pivotal role, you''ll be the first point of contact for customers and a key support for their Homeowner Services Officers helping them to deliver a seamless, knowledgeable service every day. You will manage and oversee homeowner consents and applications, guide customers through lease agreements, and co-ordinate statutory consultations for major works programmes. You''ll also collaborate with solicitors on landlord management packs and provide essential administrative support across the team. This is an excellent opportunity for someone who thrives on variety, enjoys problem-solving, and can confidently communicate complex information to different audiences. What You''ll Be Doing Preparing and issuing Section 20 (S20) and Qualifying Long Term Agreement (QLTA) consultation documents to homeowner customers across all regions. Managing and collating consultation responses, ensuring deadlines are met. Acting as the main point of contact for Homecare, Asset, and Procurement colleagues on major works requiring consultation. Managing homeowner applications for consent in line with lease agreements, ..... full job details .....