Assistant Holiday Sales Manager

We are seeking an experienced and motivated Assistant/Supervisor to support the front-of-house team on a family friendly holiday park in Devon.

You will be responsible for ensuring a smooth check-in/check-out process, managing any customer issues efficiently, and maintaining high team morale through effective delegation and team management for a well-established award-winning holiday park.
  
ABOUT THE ROLE:

It is an extremely varied role that will further develop over time. You will gain experience and skills in many different areas. It is recognised that for a person joining the company for the first time, it will obviously take some time before they will be able to carry out all the work tasks listed above. The main requirement for the job is for someone who is interested, willing and able to learn.
  
JOB PURPOSE:

Create, drive, and deliver sales projects alongside the Holiday Sales Manager, as identified from daily sales reports and forecasting, to increase revenue and align with company strategy.
To assist with leading a team to deliver outstanding customer service and standards in order to ensure all our guests wish to return.
To be accountable for the effective management of all aspects of the Holiday Sales function & reception in the Holiday Sales Manager''s absence.
To work with the Holiday Sales Manager in managing Holiday Sales income ensuring maximisation of opportunities to improve Park and business performance against budget.

KEY RESPONSIBILITIES:

• Deliver holiday sales to budget and strive to exceed beyond that.
• Effectively manage a budget for holiday sales and monitor and maintain effective cost controls.
• Lead the team to ensure the Holiday Sales department on their park meets their daily/weekly/monthly KPI targets (Key Performance Indicators).
• Assist the Manager with makeup of fleet (Lodges, Safari tents, caravans) to maximise revenue and availability opportunities using Elite Dynamics. Ensuring Hire fleet are prioritised when allocating bookings over Sublets.
• To regularly outbound potential guests whilst liaising with the social media and Marketing Department and future guests to increase holiday sales, upgrades, extensions and provide team with accurate information on Park of holiday offers available.
• To regularly outbound key data sets; booking fall out; missed calls; brochure requests and any other data set as required by the business.
• Ensure guest data and booking source are collected during the booking process and full data is collected from Hoseasons arrivals.
• Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way.
• Use all available tools to forecast future problems and find suitable solutions to ease business pressure or create opportunity.
• Ensure the reception team are fully trained and receive regular training updates.
• Actively promote 2nd holiday and advance booking campaign and encourage guests to rebook before departure.
• Provide weekly feedback on out bounding activity to MK team (every Monday)
• Newspaper bookings; processing bookings; ensuring guests pay relevant charges / balance; invoicing GFM / BFH; reconciling invoices versus payments.
• Ensuring holiday balances are chased on a weekly basis and amounts outstanding are received 4 weeks prior to holiday start dates.
• Manage staff rotas in line with budgets and business needs.
• Monitor call quality with team ensuring all opportunities are maximised to deliver holiday sales budget.
• Work with HSM to ensure effective delivery of call overflow service and ensure messages are followed up in a timely manner.
• Customer complaint handling in line with company procedure.
• Ensure that holiday accommodation meets and exceeds customer expectations.
• Manage owner sublet accounts.
• Keep up to date and communicate any key business or function specific incentives to your team in a consistent and positive way. To give clear direction and purpose to the team in all communications.

  
ESSENTIAL SKILLS:

• Fully computer literate with extensive experience of Microsoft Office programmes.
• Holiday park/ Hospitality experience in a similar position within holiday sales, management, guest experience, reception etc. 
• The ability to communicate information to members of the public on the telephone, in person and in writing.
• A conscientious approach to work with excellent attention to detail.
• Good organisational and office procedure skills.
• Cheerful, confident personality with good customer care skills.
• The ability to remain calm and level-headed in demanding situations.
• Able to work flexible hours at busy times.
• The ability to work as part of a team and independently.
• Being able to prioritise work tasks, adjust to shifting priorities and meet deadlines.
• To prioritise workload in an efficient manner and to liaise with assistant manager/ Reception Supervisor.
• People management
• Problem solving
• Resilience
• Resource and budget management
• Results – orientated.
• Strategic outlook
• Team working

  
This is a full-time role based on an average of 45 hours a week, working 5/7. The office opens at 8.00 am. Finish times vary according to the time of year this could be up until 9pm in the summer. You will be ideally expected to work  weekends, with 2 days off during the week. Due to the nature of the tourism industry, it is important that staff have a flexible approach to their work.

There is a total of 28 days holiday per year pro rata, holidays cannot be taken during the school holidays or on Bank Holidays as these are our busiest times.  The office is open 7 days a week so being able to work at weekends/Bank Holidays is a necessary requirement of the job. There is a half an hour unpaid lunch break.

If you''d like the opportunity of being part of an amazing team and Holiday Park in a gorgeous part of the country, then please get in touch today to discuss your application!

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