Assistant Head Concierge

Closing date:

14/09/2025

As the Assistant Head Concierge you will epitomize exceptional service for our guests and have a thorough knowledge of things to see and do in London.Have an in-depth knowledge of London and all there is to see and do including great new restaurants, attractions, shows, events taking place etc.Create a personalised and bespoke experience for all guests using our concierge services.Have the mindset of anticipating guests needs and going above and beyond to exceed them.Be fully aware of any VIP or repeat guests who are staying with us and deliver on their needs and preferences.Be forward thinking and innovative when it comes to ways of working and best practice.Maximise sales revenues through upselling.Thorough knowledge of OPERA and Micros.Meticulously monitor guest reviews and feedback to your team on successes, areas of development, and any potential follow ups.To offer strong leadership, mentoring, and guidance to your team in all areas of reception, guest relations, and VIP experience.To be an advocate for training and development in order to foster progression and retention throughout your department.Be fully aware of any VIP or repeat guests who are staying with us and personalise service accordingly.To be an ambassador for Nobu as well as someone who embodies our values and commitment to our teams.BENEFITS OF JOINING OUR TEAM£1000 Refer a Friend Scheme2 Hotel-wide social events a year including Employee Awards nightDiscounted overnight stays across Nobu properties WorldwideDiscounted Gym Membership via the app HussleDiscounted Pilates classes and Wellness treatmentsOpportunities to progress within our hotel and the wider portfolioAccess to a suite of innovative and varied learning and project opportunitiesMental Health First Aiders within the teamExciting wellness and volunteering opportunitiesUp to 33 holiday days through length of serviceLife Assurance SchemeCycle to Work SchemeDiscounts off all food and beverageFree meals whilst on dutyNobu Hotels effortlessly blends modern luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Filled with cutting-edge design and stunning spaces, Nobu Hotels provides remarkable hospitable service and an unparalleled experience like nothing before. Helming from world renownedChef Nobu Matsuhisa, Robert De Niro and Meir Teper, the Nobu Hotels concept is a remarkable conjunction of exquisite cuisine, innovation and creativity.Nobu Hotel London Portman Square features 249 guest rooms and suites, together with a Nobu restaurant, ballroom and meeting spaces beautifully conceptualised by London-based architecture and interior design firm, David Collins Studio, in conjunction with Make Architects.We are looking for great people that embody our core values of Kokoro, Smile, Family and Crafted.You will share our passion, deliver quality results and have the courage to be different and creative within your ..... full job details .....