tronc
About the Role
As Assistant Guest Relations Manager at a five-star hotel in the Highland, you will support the Front Office Manager in overseeing daily reception operations. Your focus is on leading the team to deliver impeccable service, ensuring every guest departs with lasting memories of their stay. This permanent post includes a competitive tronc allowance, live-in accommodation, and group discounts on rooms and dining. You will also benefit from structured development training and complimentary parking. A valid driving licence is essential given the beautiful, remote setting. We seek a natural leader who thrives on crafting unique experiences and maintaining a positive, productive atmosphere for both staff and guests.
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Assistantandnbsp;Guest Relations Manager - 5 star hotel - Scottish Highlands
- Great salary
- Good tronc
- Live in availableandnbsp;
- discounts within the group on rooms and Fandamp;B
- development and training
- Free parking - you definitely need to be a driver
- Beautiful location
We are looking for an Assistant Guest Relations Manager to work under the Front Office Manager and helpandnbsp;with the management of the smooth day to day running of Front of House and Reception. andnbsp;As Assistant Guest Relations Manager you will ensure the team are working in a positive, productive, friendly, and fun environment. Exceed the expectations of our guests to a five- star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.andnbsp; We are based in a remote location and so you must be someone who has experience of living in a remote location and someone who enjoys it.
andnbsp;Main responsibilities of the Assistant Guest Relations Manager:
- Prepare the stay to a 5* andamp; +1 Service standard of all arriving guests.
- Assisting in running small events and with the organisation of group bookings and VIPs.
- Communicate with the guests during their stay so that they have their expectations exceeded
- Organise the arrival and departure of all guests on your shift and anticipate needs.
- Deal with any guests'' complaints and queries in line with Forbes Standards.
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- Organise and deliver the morning meeting to ensure daily organisation and communication to HODs in line with the prayer sheet.
- Assisting in logging operating issues with HART and Inform the Assistant Sales and Admin Managerandnbsp;
- Take responsibility for a shift and ensure you are available to deal with any guest, team, supplier enquiries, as necessary.
- Communicate confidently attend and contribute to meetings daily, weekly, monthly as necessary.
- Ensure all communication from reception, verbal and written is professional, efficient and effective.
- Ensure the department has enough stock to operate efficiently
Berkeley Scott are an agency, working on behalf of our client.andnbsp; Salary is based on experience.andnbsp; No sponsorship available
Kellan Group (including all of our brands, Berkeley Scott and Xpress Recruitment) are committed to promoting equal opportunities to peopl
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