Assistant Guest Relations Manager

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Assistantandnbsp;Guest Relations Manager - 5 star hotel - Scottish Highlands

• Great salary
• Good tronc
• Live in availableandnbsp;
• discounts within the group on rooms and Fandamp;B
• development and training
• Free parking - you definitely need to be a driver
• Beautiful location

We are looking for an Assistant Guest Relations Manager to work under the Front Office Manager and helpandnbsp;with the management of the smooth day to day running of Front of House and Reception. andnbsp;As Assistant Guest Relations Manager you will ensure the team are working in a positive, productive, friendly, and fun environment. Exceed the expectations of our guests to a five- star standard, inspire and create unique memorable experiences of escape and adventure, so everyone feels special.andnbsp; We are based in a remote location and so you must be someone who has experience of living in a remote location and someone who enjoys it.

andnbsp;Main responsibilities of the Assistant Guest Relations Manager:

• Prepare the stay to a 5* andamp; +1 Service standard of all arriving guests.
• Assisting in running small events and with the organisation of group bookings and VIPs.
• Communicate with the guests during their stay so that they have their expectations exceeded
• Organise the arrival and departure of all guests on your shift and anticipate needs.
• Deal with any guests'' complaints and queries in line with Forbes Standards.

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• Organise and deliver the morning meeting to ensure daily organisation and communication to HODs in line with the prayer sheet.
• Assisting in logging operating issues with HART and Inform the Assistant Sales and Admin Managerandnbsp;
• Take responsibility for a shift and ensure you are available to deal with any guest, team, supplier enquiries, as necessary.
• Communicate confidently attend and contribute to meetings daily, weekly, monthly as necessary.
• Ensure all communication from reception, verbal and written is professional, efficient and effective.
• Ensure the department has enough stock to operate efficiently

Berkeley Scott are an agency, working on behalf of our client.andnbsp; Salary is based on experience.andnbsp; No sponsorship available