Assistant General Manager

Expires on September 26, 2025Overview

As a leader within Giorgio Armani Corporation, you will be part of a diverse leadership and sales team, who you will inspire and motivate each day. You will work with the General Manager to align the entire team on driving sales, providing an excellent client experience, building strong talent and ensure the store operates efficiently and effectively. Your ability to combine entrepreneurial spirit, passion for the brand and knowledge of the luxury/retail business with organizational skills to manage the store will greatly influence the client and associate experience. As an Assistant General Manager, you will also provide input on merchandising, marketing, and client relationship strategies. Your daily presence on the sales floor will provide you the opportunity to understand the business on the front line, and you will have the opportunity to use the insights to improve the store’s business. You will help shape and execute store strategies to build trusting relationships with clients and associates to drive revenue. In addition, you will be accountable for ensuring appropriate communications are cascaded throughout the team. To succeed in this role you are willing to lead by example and with integrity, collaborate, be intellectually curious, strategic, lead through ambiguity and change and results oriented. As a key support for the General Manager, you will also be responsible for the end-to-end management of the store and its team, including labor and supply budget. Our team mission is passionately conveying the vision of Giorgio Armani.DUTIES and RESPONSIBILITIES

Inspire sales team to drive revenue to achieve or exceed sales plans and profitability expectations for the storeExecute strategies and associate goals to maximize store sales and create action plans to meet commercial objectivesLeverage awareness of market, competitors and local client activation strategies to analyze business relative to competitive landscape and local trendsProvide input into merchandise strategy based on local needs to support sales strategiesEXCELLENCE IN CLIENT EXPERIENCE

Build exclusive, long-lasting, trusting relationships with clients by leveraging Client Relationship Management (CRM) strategies to ensure reachability expectations are metPromote a client centric sales experience that is representative of the brand and achieves Key Performance Indicators (KPIs), i.e. Conversion and UPT targetsEnsure team is establishing connection with clients in line with brand and selling ceremony expectations (Client Journey) to build relationships and drive client retentionCoordinate OMNI channel and client initiatives (CRM) aligning team on in-store executionTALENT MANAGEMENT

Responsible maintaining a positive and energetic team culture, with a high performing sales team; Motivate team through positive feedback and celebrate individual/team accomplishmentsPartner on Talent Acquisition for store, proactively recruiting and identifying candidates that reflect our expectations of client experience and brandResponsible for the end-to-end Associate experience, ensuring onboarding to off boarding and all phases in between are managed to standard. Focused attention on implementation and follow-up on all training programs, including Product Knowledge and Client ServiceMaintain a frequent cadence for reviewing associate performance and take thoughtful action to quickly hold associates accountable for results in partnership with the General Manager and Human ResourcesVISUAL

Ensure visual merchandising and presentation reflects brand standards and compliance to directivesAnalyze product results across all departments to evaluate successes and opportunities, and action plan to drive growth or course correct where needed in partnership with General ManagerEnsure the selling floor is neat, clean and organized and reflects the correct visual imageOPERATIONAL EXCELLENCE

Accountable for operational excellence, including achieving Inventory targetsResponsible for effectively communicating with appropriate business partners, as it relates to inventory matters (capacity, allocation and logistics)Ensure up-to-date permits and inspection certificates are available in-storeEnsure proper and efficient maintenance of all back of house systems inclusive of receiving stock shipments, transfers, markdowns and handling of defective merchandiseEnsure the compliance of all company policies and proceduresEXPENSE OPTIMIZATION

Support General Manager in achieving store Profit and Loss results, specifically revenue and labour expenseManage store schedule ensuring talent is planned to drive sales and meet client experience needsShare insights based on analytics to influence store budgets and staffing structuresMANAGER-ON-DUTY

Set the example and act as the Manager-On-Duty (MOD) delivering a strong client experience and achieving sales targets through the sales team for a given period of timeLead the team that delivers the experience, every day with every visitor. Acts as the ambassador for the brand and sets this expectation for each of the associates. Creates brand awareness, motivates people, and delivers financial results.QUALIFICATIONS and SKILLS

Minimum Three (3) years of experience in similar retail management fieldCollege/Post-Secondary degree preferredExcellent communication (verbal and written) skills and the ability to influence partners and motivate direct reportsDemonstrated experience in executing Sales Management Trainings and PresentationsProficiency with Retail Systems and Office programs, i.e. Excel, Word and PowerPointOpen availability and able to work a flexible schedule, including holidays, nights and weekendsWhile not required, Italian, Spanish, French, Mandarin or other language skills are considered a strong assetPHYSICAL DEMANDS

Activity Demands Frequency Sitting At Desk FrequentStanding/Walking Within Store Environment FrequentLifting/Carrying Up to 50 lbs boxes, mannequins and other items OccasionalPush/Pull Moveable shelving and doors OccasionalClimbing Stairs and Ladders OccasionalReaching Below/Above Shoulder To reach higher items on shelves FrequentFine Motor Tasks Computer Use, Garment Steaming, Applying/Removing Sensor Tags, etc. FrequentAuditory and Vision Hear and see safety signals, read labels, registers, computers, etc.Constant COGNITIVE DEMANDSActivity Demands Frequency Communication Verbal and Writing ConstantSupervise Teams Direct team members, monitor performance, ensure safety ConstantPlan Strategize to drive business ConstantFine Audit / Analysis Accuracy of Transactions, Inventory, etc. FrequentAdministrative Tasks Various ..... full job details .....