Assistant General Manager

Salary - Up to 46,000 annually Schedule - Full TimeExperience - Previous experience in a similar roleBAO City is looking for an Assistant General Manager to help lead the team with care, consistency, and attention to detail.At BAO, we care about doing things properly - from the service we give to the way we support our teams. As Assistant General Manager, you''ll play a key role in leading the front of house team day-to-day, helping to create a warm, joyful environment for both guests and staff.You''ll work closely with the General Manager to keep operations running smoothly, while building a team culture where people feel supported, confident, and proud of the experience they deliver.This is a leadership role for someone who''s passionate about hospitality, thrives in a fast-paced environment, and leads with kindness and consistency.The LocationOur Bloomberg Arcade restaurant is home to BAO''s flagship karaoke experience — with two private KTV rooms bringing the spirit of Taipei''s nightlife into the heart of the City. The dining room sits between them, buzzing with energy from weekday lunch through to late-night feasting. Unique to this location are our sharing bao platters, designed for group dining with bold, playful service.The PositionWhat you''ll be doing:Supporting the GM in the daily running of the restaurant — leading service and managing the pace, energy, and flow of the floorCreating memorable guest experiences through warm, attentive and detailed serviceCoaching and developing the FOH team — leading training, check-ins, and ongoing supportHelping with rota planning, stock management, and team schedulingUpholding high standards across guest care, cleanliness, safety, and BAO brand presentationActing as a calm, capable leader on shift — someone the team can rely on and learn fromWhat we''re looking for:Experience as an Assistant Manager or strong Supervisor in a high-quality, fast-paced restaurantA natural team leader — clear communicator, approachable, and focused on people''s growthA strong sense of what great guest experience looks like — and how to deliver it consistentlyConfidence in shift management, floor coordination, and basic back-office tasksA hands-on, positive attitude and a genuine love for hospitalityThe BenefitsWe want working at BAO to feel like stepping into a warm, fluffy bao — soft, supportive, and full of good stuff. Here''s what you can look forward to:Growth and DevelopmentA supportive, people-first culture that puts development at the heart of everythingAccess to the School of BAO — our in-house training platformPersonalised development plans to help you shape your futureLifestyle PerksDining discounts across 30+ restaurant brandsCurated wine and meat supplier access at trade pricesDiscounts on BAO retail and takeawayTaiwan Travel ClubA chance to visit Taiwan and immerse yourself in the food and culture that inspires everything we doMilestone PerksSpecial rewards to celebrate your time with us — from anniversaries to achievementsExtra Time OffAdditional holiday allowance as you grow with usWellbeingMental health support through Kelly''s CauseA balanced work structure — including a 6-shift week to help protect your energyCelebrations and CultureTwo big company parties a year: Wei Ya and Moon Festival BBQBAO Social Clubs: Grandma''s Home Cooking Club, Hot Pot Supperclub, and moreThe Group

BAO quite literally means steamed bun. But BAO means so much more than that, a cult brand with a cult following that aims to inspire with design through food. Founded in 2013 by family trio, Erchen Chang, Shing Tat Chung and Wai Ting Chung in a carpark in East London to now spanning 5 restaurants across London, where each has its own story of Taiwanese Culture with unique experience, narrative and menu.At BAO we seek people who warm our souls through cooking and hospitality. We strive to cultivate an environment where our design is inspiring, where our unconventional way of thinking bring humour and innovation; our detail challenges you to do your ..... full job details .....