Assistant Front of House Manager

JOIN OUR FAMILYThe Westin London City boasts an impressive riverside location and spectacular views over Londons historic River Thames. Overlooking Shakespeares Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.Our mission is To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of Londons most iconic landmarks.A DAY IN THE LIFE OF AN ASSISSTANT FRONT OF HOUSE MANAGER AT THE WESTIN LONDON CITYWhat you''ll be doing...Reporting to the Front of House Manager, you can expect your working day to include the following.Supporting the day-to-day leadership of the Front of House, ensuring smooth and efficient operations across all guest-facing areas.Leading by example in delivering exceptional service, resolving guest queries promptly and empowering the team to create meaningful experiences.Enhancing the Westin Experience by anticipating guest needs and driving a proactive, personalised service culture.Monitoring and supporting team progress toward departmental goals, promoting accountability and excellence in performance.Ensuring adherence to quality assurance programs, e.g. Brand Standard Audit, AA, and LQA standards, driving continuous improvement and service excellence.Acting as a key point of contact in the absence of the Front of House Manager, ensuring leadership continuity and confident decision-making.Collaborating on continuous improvement, bringing fresh ideas to elevate guest satisfaction and team engagement.WHAT WE NEED FROM YOUWe hire mostly on personality and potential but here are a few of our requirements...To succeed in the role of

Assistant Front of House Manager , you will need the following qualities and skills:Warm, professional, and naturally welcoming demeanour.Impeccable personal presentation aligned with Westin standards.Strong alignment with Westins brand values and guest philosophy.Excellent interpersonal and training skills, with a collaborative approach to team development.Self-motivated with a positive, can-do attitude.Creative thinker with a proactive, solution-driven mindset.Flexible and adaptable to varied shifts and fast-paced environments.Fluent in English (written and spoken); additional languages are a plus.Confident in using Opera PMS or similar systemsMinimum of 3 years proven experience in guest services, front desk operations, or related roles within a 5-star hotel environment, including previous duty management experience.Marriott experience is preferable but not necessary.WHAT WE OFFERYou will have access to a benefits package we believe truly works for our people and enhances our overall culture...Flexible working (subject to role and probationary review)Staff accommodation rates across UK (Mariott and 4C Group Hotels)Life Assurance CoverCycle to Work SchemeTechnology SchemeHealth Cash Plan (HSF)Referral Bonus SchemeWorkplace pension schemeAccess to Employee Assistance Program (EAP) and Wellbeing SupportEyecare vouchersContinuous Learning and Development opportunitiesRecognition ProgrammesOpportunity to attend Social events.

EQUAL OPPORTUNITIES4C Group and The Westin London City are an equal opportunity employer.About 4C Group4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The groups mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local ..... full job details .....