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Contract

Assistant Finance Officer

Lincoln
money-bag £12.33 - £12.44/hour
Posted 2 days ago

  • Take live phone calls, and manage incoming emails. -To be the 1st point of contact for Credit Control and Adult Care Charging Teams, dealing with customer enquiries.
  • Manage Tier 1 questions, providing copy invoices / taking card payments / dealing with care breaks and adjustments
  • Refer queries to originating departments as necessary and monitor receipt of responses.
  • Liaise with originating department regarding appropriate further recovery action/write off.
  • Refer complex debts to the Senior Credit Controller.
  • Make contact with debtors by telephone, letter and email.
  • Access debtors to establish their financial circumstances and ability to pay.
  • Report any problems with the achievement of debt review targets to the Senior Credit Controller.
  • Review invoices and reminder letter for quality control.
  • Provide advice on debt recovery process as and when required.
  • Prepare debt cases for County Court action.
  • Assist the Credit Control & Compliance Manager & CC Co-ordinator with providing solutions to problems

Assistant Finance Officer Assistant Finance Officer Assistant Finance Officer Assistant Finance Officer

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